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My company gets an annual renewal notice that is 33% higher than the previous year. I call the number on the invoice to discuss and I get a receptionist who ask for my ID number. When I give her this number she says my "account rep" is Tony. It is December 8, 2017....
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Anonymous
Judy P

Out increase was 47%. I have left messages for the same Tony since December as well and gotten nowhere. My Sage is now locking up constantly and I have spent the last two week...

Anonymous
Amy B

Our increase for the 2018 Quantum renewal is a whopping 60% increase over last year. I've also been trying to get in touch with someone at Sage. I've been trying since late ...

2.8
I didn't like
  • 33 per cent increase and nobody to discuss
  • These stupid questions instead of an option to discuss
#1144455
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In order to speak with someone in Customer Service you have to leave a call back number and they will call you at your convenience rather than the customers convenience. I have tried 3 times to speak with someone about our account. It needs to be paid although the...
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Anonymous
Peri Venkat

Sage Business Works Horrible customer service:I am a Sage Business Works Customer for more than 20 years.Their customer support service is awful. I made calls at least 10 ti...

#1137787
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We pay for and have a current support contract and yet when the software is completely down they best they can do is schedule a callback THREE days later. Then when I actually schedule that callback, they tell me the support contract I'm paying for doesn't include...
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2.4
#1043327
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I have utilized this software for years, back to the Peachtree days. I was forced to upgrade with little or no assistance from the home office. The customer service people are cordial, but are prevented by offering mild assistance unless a service agreement is...
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2.6
#1007945
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Act is the absolute worse company I have worked with. I have spent so much money with them. Recently I upgraded to the cloud version. Luckily I only paid for one user so that I can ensure that it would work. 4 weeks of calls to support and at least 5 times...
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2.6
I didn't like
  • Add ons
  • Cant use it with your software
  • Versions
#952609
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Have been using Sage 50 software for many years now and recentl. bought Sage instant instant as my new laptop will not accept my Sage 50. Sage Instant is also unable to accept Sage 50 data because my version is too old. Sage want over £700 to convert data.Only paid...
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1.0
I didn't like
  • Let down after years as product user
#806723
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Horrible company! Horrible Customer service! I ordered Sage Peach Tree First Class Account software from New Egg (great company, not the problem). I purchased it for $85 with a mail in rebate for $85. I figured I could use this software to do my small business...
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Anonymous
For the little Guy

I second this. I just went through about 5 hrs of my life to get a rebate from Sage Peachtree I purchased from Staples. The rebate company (Ace Rebates) that they use to proce...

#276562
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I liked the ACT software product before it was bought by SAGE software. But since then the product has gotten bigger, slower, and more complex and the Customer Service is the worst I have ever experienced. The support desk appears to be in INdia. The people are...
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Anonymous
Sage ***ks

The customer service department at Sage is a joke. I sent an email complaint to head office regarding their customer service representatives and never heard from them. It jus...

Anonymous
Steve

I will never ever buy a SAGE product again. Their customer service is TERRIBLE. They do not stand behind their product unless you buy a service plan from them...PATHETIC!!!S...

#258750
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