Sage

Firstly, Sage has offshored a LOT of its level 1 agents to South Africa and now Costa Rica and they are poorly trained. Their English is barely understandable, and they use a totally different knowledge base than the North American (NA) agents, which is filled with inaccuracies.

They will not follow procedures, turning a 5-minute call into a 4-hour mess. In some cases, they lose customers' data entirely. Secondly, Sage has changed a lot of their internal software in the NA offices. The new software is not working as it should and hinders employees' ability to use it, or in some cases, is not functional at all.

Thirdly, Sage has fostered a lot of animosity within the ranks in the NA offices, driving employee morale into the ground. They have taken away benefits, gaslight employees, fail to fix internal issues, and especially, software issues. In fact they tend to make the software issues worse and will make a minor change such as remove an unused field and call that a MAJOR FIX. The department that manages PTO has been automated using some defective AI to manage PTO and after several weeks it will auto-deny any PTO requests and you then have to email a human who proceed to argue with you about your request.

The executives know that this is an issue, have stated that it is an issue 3 years ago yet do nothing to fix it. It has become very apparent that they have total distain for their support staff as they constantly fail to recognize them in any way.

I had sold my business and not longer needed the software but did need access to my accounts. I had Sage Business Cloud Accounting so my accountant could log in remotely.

I was told I would have read only access to my files. The week after my account was closed, I tried to log in but was not able to because my information was in the cloud and I no longer had access to it. The sales person did not tell me that I would have to download it to my computer in order to have read only access. When I called to ask if I could have access for one day or a couple of hours to download my files, I was denied and then the sales person spoke in a very raised voice to me, saying it wasn't his fault and that I should have downloaded a copy.

He also told me that the only way I could access my files was to sign up for another year. He then hung up on me.

Problem with Balance Sheet and Aged AP report out of synch. Tech support said "The balance sheet shows a running total of all debits and credits for an account.

Both paid and unpaid transactions are listed on the balance sheet. The aged payables reports shows a total of what is owed "

Several accounts say WHAT!

Posted help on SAGE community and 2 other users said "The Aged AP report is supposed to match the Accounts Payable on the Balance Sheet. It's quite concerning to me that there are techs who do not understand that" and another "they should match I share his concern if techs do not understand this".

Unable to find anyone to help me!

I have a small home-based business with 2 people on payroll. I do not have any inventory.

I just use A/R, A/P, invoicing, and payroll with 1 user. I have been with sage for 18 years and now I have to pay over 1500.00. Not impressed. I paid for 2022 sage and this weekend they cut me off as I did not pay mid July for 2023.

I am in read only, apparently. They short changed me as it is not the end of 2022. Sage are not a caring or helpful company as they treat everyone whether you are small, medium, or big business at a high price.

I so not know how they can justify this atrocity. Disgruntled and quite disappointed.

I have been a customer of sage since 1995. When you could buy the program from the store and it cost about 500.00 CAD (a large amount then) but it was what my accountant used.

Since then Sage has gone to their mandatory annual renewal, I was unknowingly upsold a program by a outsourced sales person, who spoke very fast and sold me a version of sage software that was needed for very large companies more than what I need. My company has 5 employees now & at the time maybe 3 employees. My program cost has just about quadrupled in price, since then because I use the payroll option. This year I am to pay $1525.44, but it will be higher next year guaranteed as this accounting program continually climbs in price.

I was told once, when I finally could reach a human to speak to, that if I cancelled my payroll option I would lose all my company data and have to re-input my company as a new company. I do not have the time for this. That kind of feels like blackmail to me. And If you need to talk to someone about your account details, be warned that the customer portal sends you through an endless maze of stupid questions like your name when they already have your name and account number to even get into the chat portal.

So, after 20 minutes of being their monkey in their "organ-grinder" of a help line you end up where you started with the information that they are closed till Monday and will resume taking calls (email chats) 9-5pm EST. You can go to their bog page called university city which is just a bunch of stupid *** that does not help you.