Sage
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Sage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sage has 1.8 star rating based on 52 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: After 25 years we know the software, Great when it works which is far and few in between, Little to no pros in the last year.
Cons: Terrible customer support, Let down after years as product user, Customer support is nonexistent.Recent recommendations regarding this business are as follows: "Stay away", "Beware of the sales staff", "BEWARE!", "Figure out if its worth it.", "find another accounting program that fits your size of business".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sage has 1.8 star rating based on 52 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: After 25 years we know the software, Great when it works which is far and few in between, Little to no pros in the last year.
Cons: Terrible customer support, Let down after years as product user, Customer support is nonexistent.Recent recommendations regarding this business are as follows: "Stay away", "Beware of the sales staff", "BEWARE!", "Figure out if its worth it.", "find another accounting program that fits your size of business".
Most users want Sage to offer a solution to their issues.
Review authors value the most Privacy and Data Security. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Sage Reviews
"Solution"
I was contacted by Sage and a technical support person called and help correct my problem. I am a happy customer.
"Poor product, poor support"
Sage's support is terrible. Their online chat agents are consistently rude and unhelpful, and the software is flakey, unintuitive, and prone to corruption. If...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor product, poor support
Preferred solution: Product enhancements, functionality, and tech support that justify the price being charged by Sage.
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Athens, Georgia
Resolved: Tech Support Scam
Company fixed the issue and I have been provided with apology. It wasn't actually Sage that I called.
It was a scam company that comes up on Google if you search Sage tech support number. If you Google the number is shows Sage.com but it's not them and I got my whole computer hacked because of it.
I am embarrassed and will never show my face here again. Byeeee.
The invoice templates changed in the update that was released on 8/10/2023
This did result in a change where the template that most closely matches the AIA G702 format is no longer available.
The template can be modified to meet your company's requirements. Please refer to the link below for further information and additional templates that can be modified to meet your requirments.
https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=230818****19470
Regards,
Sage / Corecon Technologies, Inc Support Team
techsupport@***.com
I have verified that the support number I called is in fact Sage support so I don't know what the *** they are doing but it's shady AF.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, Ontario
Terrible Customer Service
I had sold my business and not longer needed the software but did need access to my accounts. I had Sage Business Cloud Accounting so my accountant could log in remotely.
I was told I would have read only access to my files. The week after my account was closed, I tried to log in but was not able to because my information was in the cloud and I no longer had access to it. The sales person did not tell me that I would have to download it to my computer in order to have read only access. When I called to ask if I could have access for one day or a couple of hours to download my files, I was denied and then the sales person spoke in a very raised voice to me, saying it wasn't his fault and that I should have downloaded a copy.
He also told me that the only way I could access my files was to sign up for another year. He then hung up on me.
User's recommendation: Beware of the sales staff
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The National Verifier says Acp is going to sage telecom when never signed up to apply acp to sage was trying to transfer Acp to Truconnect only not Sage Telecom
Preferred solution: Disenroll Acp from Sage Telecom please release Acp back to current provider which is Truconnect
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Total lack of support! RUDE customer service! Ridiculous tech non-support!
Problem with Balance Sheet and Aged AP report out of synch. Tech support said "The balance sheet shows a running total of all debits and credits for an account.
Both paid and unpaid transactions are listed on the balance sheet. The aged payables reports shows a total of what is owed "
Several accounts say WHAT!
Posted help on SAGE community and 2 other users said "The Aged AP report is supposed to match the Accounts Payable on the Balance Sheet. It's quite concerning to me that there are techs who do not understand that" and another "they should match I share his concern if techs do not understand this".
Unable to find anyone to help me!
- Too many to list here
Preferred solution: Someone with a basic understanding of accounting and/or a customer support person who is not exceptionally RUDE.
User's recommendation: BEWARE!
Palisade, Colorado
Maintenance FEES now Mandatory!
- Robust features
- Your required to pay high price for features you dont use
Preferred solution: Price reduction
User's recommendation: Figure out if its worth it.
Indianapolis, Indiana
Because I can’t get rid of it I can’t get a hold of anyone to help me they sure wanna take and steal my money. I do not owe $80.80. I am on lifeline I’m a low income person I don’t pay for my Wi-Fi or
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vernon, British Columbia
Outrageous price for what I use it for
I have a small home-based business with 2 people on payroll. I do not have any inventory.
I just use A/R, A/P, invoicing, and payroll with 1 user. I have been with sage for 18 years and now I have to pay over 1500.00. Not impressed. I paid for 2022 sage and this weekend they cut me off as I did not pay mid July for 2023.
I am in read only, apparently. They short changed me as it is not the end of 2022. Sage are not a caring or helpful company as they treat everyone whether you are small, medium, or big business at a high price.
I so not know how they can justify this atrocity. Disgruntled and quite disappointed.
Preferred solution: Price reduction
User's recommendation: find another accounting program that fits your size of business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harare, Mashonaland Central
Continuous Harassment by Sage
- Continuous harassment and treats
Preferred solution: Let the company propose a solution
User's recommendation: Be Ware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Unauthorized charge on our credit card
Company fixed the issue and I have been provided with full refund. SAGE eventually returned my call and refunded the full amount.
Each year, I explain this version is overkill for us, we don't need all these features, and can they help us out with the renewal fee - each year we get a small reprieve. This year the fee was over $1400 - we are a small business, and cannot justify it. After consultation with our new account manager, who was unable/unwilling to modify the fee, we advised her we'd have to think about renewing. Thankfully the credit card they had on file had expired, so they were unable to auto charge our card.
Before we had a chance to ultimately cancel, we got a phone call from customer service wanting to update our credit card info on file - I told her we hadn't yet decided if we were renewing. She asked me if the new expiration date on our credit card was xx/xx - I advised it was not, and ended the call. The next morning I come into work to receive a renewal notice for $1506.40 awaiting me.
After 1 week of repeated calls and emails, I've gotten no response and no callbacks and no reversal of the credit card charge. Next step, filing with the BBB.
- After 25 years we know the software
- Let down after years as product user
- Unscrupulous dealing and debt collection
- Terrible customer support
Preferred solution: Full refund
User's recommendation: I do not recommend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Vancouver, British Columbia
Terrible Customer relations.
I have been a customer of sage since 1995. When you could buy the program from the store and it cost about 500.00 CAD (a large amount then) but it was what my accountant used.
Since then Sage has gone to their mandatory annual renewal, I was unknowingly upsold a program by a outsourced sales person, who spoke very fast and sold me a version of sage software that was needed for very large companies more than what I need. My company has 5 employees now & at the time maybe 3 employees. My program cost has just about quadrupled in price, since then because I use the payroll option. This year I am to pay $1525.44, but it will be higher next year guaranteed as this accounting program continually climbs in price.
I was told once, when I finally could reach a human to speak to, that if I cancelled my payroll option I would lose all my company data and have to re-input my company as a new company. I do not have the time for this. That kind of feels like blackmail to me. And If you need to talk to someone about your account details, be warned that the customer portal sends you through an endless maze of stupid questions like your name when they already have your name and account number to even get into the chat portal.
So, after 20 minutes of being their monkey in their "organ-grinder" of a help line you end up where you started with the information that they are closed till Monday and will resume taking calls (email chats) 9-5pm EST. You can go to their bog page called university city which is just a bunch of stupid *** that does not help you.
User's recommendation: If you can avoid this program do it! There has to be an easier way to live your life.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burladingen, Baden-Wurttemberg
I am still waiting for a simple answer for my question.
Preferred solution: a simple answer for my question
Kuala Belait, Belait
No feedback
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Honolulu, Hawaii
Connecting sage and printer
East Wellow, England
The agent on the webchat refused to help me
Doha, Baladiyat Ad Dawhah
Request for refund
Dear sir, i would like to request for a refund of the product purchase on 21.04.2022 (SAGE 50 2022 US 1USER PRO DSRT - order no 100715**** , and Product: SAGE 50 2022 US 1USER PRO DSRT
MG1: EDV
Sold to: Nishanthan Soosai
Registered to: Nishanthan
Account number: 400712****
Serial number: C9CA0-E93C-2540-0E33
Activation key: 45716****
another order Detatils Order no 100715****Product: SAGE 50 2022 US 1USER PRO DSRT
MG1: EDV
Sold to: Nishanthan Soosai
Registered to: Nishanthan
Account number: 400712****
Serial number: 7B69C-139F-18E1-7D90
Activation key: 64412****
Can you refund for above product purchase i called several times to your sales agent and paid telephone charge more than produt purchase but not yet received refund Please kinly do the needfull
About
,
Sage is a company providing solutions for finance management to small, mid-size and big companies. The solutions allow to manage payments, accounting and finances, people and payroll, or manage the whole business. Sage One allows to simplify accounting and invoicing for startup - it gives the opportunity to control the finances and send invoices on the go using the application. Sage Live is an integrated accounting solution that makes it easier to control the whole business and get real-time information. Sage X3 is a comprehensive enterprise solution that features finance management, people management, inventory management, and production management. Sage also donates its products to NGOs if they pass eligibility criteria.
Sage is ranked 525 out of 5624 in Software category
USA
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I complained to the sales person that kept phoning me from Richmond as my renewal date was approaching and they wanted to update my visa so they could take over 1500.00 out. I told them that the price increased from last year quite a bit and he said he talked to his manager to see if I could get some discount and then he came back and said I had the lowest price, I said I only had 2 people on payroll and that I had a small home-based business and I only use the basic things.
I don't even have inventory. I paid for the 2022 sage premium and they cut me off this weekend, Aug. I cannot access my invoices, payroll, accounts payable etc. I paid for 2022 and they cut me off.
I sympathize with you and I am not impressed as I have been with sage for 18 years.
I would not recommend sage to anyone as they do not care about their customers. They charged us for what a medium sized business would use.